How can we help?

Yes. DidaPop is a registered online retailer shipping authentic designer toys and blind boxes to 60+ countries since 2024. We're an authorized retailer for POP MART, Sanrio, Baby Three, MINISO, TOPTOY and more, accept PayPal for buyer protection, and keep public reviews on Trustpilot. Full breakdown: Is DidaPop Legit?

100%. Every figure comes from official manufacturers or authorized distributors — never third-party resellers or grey-market sources. If you ever receive an item you believe is not authentic, contact support@didapop.com within 14 days and we will resolve it.

POP MART's store only carries POP MART IPs. DidaPop carries POP MART alongside 100+ other brands — Baby Three, Sanrio, Liila, Nommi, MR.BONE, MIFFY, MONCHHICHI and more — in one place, with daily TikTok live unboxings, multi-brand bundles, and shipping to many countries POP MART doesn't serve directly.

From our fulfillment center in China. We prepare and pack your order with protective padding. The usual 7–18 business day order-to-delivery estimate includes processing and shipping.

Usually 7–18 business days from placing your order to receiving it, including processing and shipping, for most standard destinations. Remote destinations like Alaska, Hawaii, UAE or South Africa take 12–25 days.

Shipping depends on the destination. Free Shipping On Orders Over $30 (USD) In Eligible Areas. Other destinations may have different shipping rates and free-shipping thresholds. Please check the destination list in our Shipping Policy. Details on our Shipping Policy.

US orders currently ship duty-free — DidaPop absorbs the increased logistics cost so you're not charged unexpected tariffs. For other countries, any duties or taxes are set by local customs and are the recipient's responsibility; they vary by country and order value.

After your order ships you'll get an email with a tracking number; it usually starts updating on the carrier's site within 48–72 hours. Track any time on our Track Order page.

This status can appear when a carrier re-books a parcel under a new tracking number, but it can also indicate a delivery problem or an actual return. The status alone does not confirm where your parcel is; contact us so we can check the current tracking number and shipment status. If tracking stalls for more than a few days, message us on WhatsApp or email support@didapop.com and we'll look up your current number.

Cancel before dispatch for a full refund by contacting support@didapop.com immediately. Once dispatched, an order cannot be cancelled. Contact us within 14 days of delivery about damaged, defective, wrong or missing items. Change-of-mind returns require the item to remain sealed, unopened and in its original packaging. Returns or exchanges are not available solely because you received an unwanted random design or no secret edition. Obtain return authorisation before sending anything back. Full terms on our Refund Policy.

A blind box is a sealed package where the exact figure inside is unknown until you open it — that's the surprise. Most series include a “secret” or “chase” figure at a lower probability. The exact odds vary by series; check the manufacturer's information printed on that series' packaging. We keep boxes sealed and never weigh or pick them, so we can't guarantee which figure or a secret — the odds are set by the manufacturer.

Yes — daily at @didapopblindbox. Our hosts unbox in real time, show 360° detail, and offer live-only deals. You can chat, request specific items, and watch your order packed on camera.

Fastest is WhatsApp at +852 5334 6229. You can also email support@didapop.com, message us on Instagram, or use our Contact page. We respond seven days a week.