Have a question about DidaPop, blind boxes, shipping, or authenticity? Below are answers to the most common questions from our collector community. Can't find what you're looking for? Email support@didapop.com or message us on WhatsApp.
Is DidaPop legit and safe to buy from?
Yes. DidaPop is a registered online retailer based in Hong Kong, shipping authentic designer toys and blind boxes to 60+ countries since 2024. We source all products directly from official manufacturers and licensed distributors, accept PayPal for buyer protection, and maintain public reviews on Trustpilot. You can verify our reputation at Trustpilot.com/review/didapop.com. For a complete, evidence-based breakdown, read our full guide: Is DidaPop Legit?
Are DidaPop's POP MART, Labubu, and Baby Three figures authentic?
Yes, 100%. Every POP MART (Labubu, Skull Panda, Hirono, DIMOO), Baby Three, and partner-brand figure on DidaPop is sourced from official manufacturers or authorized distributors — never from third-party resellers or grey-market sources. If you ever receive an item you believe is not authentic, contact support@didapop.com within 14 days and we will resolve it.
Where does DidaPop ship from?
DidaPop ships from our fulfillment center in Hong Kong. All orders go through processing (2–5 business days) before shipping, and packages are double-boxed with protective padding to ensure figures arrive in pristine condition.
How long does DidaPop shipping take to the US, UK, EU, or Australia?
Total delivery time is typically 12–23 business days: 2–5 business days for processing plus 10–18 business days for shipping. This applies to the US (48 contiguous states), UK, Canada, Australia, most EU countries, Japan, South Korea, and Southeast Asia. Remote destinations like Alaska, Hawaii, UAE, or South Africa take 12–25 business days for shipping.
Does DidaPop charge customs duties or import tax?
For US orders, DidaPop currently absorbs increased logistics costs so customers are not charged unexpected import tariffs. For other countries, any applicable duties or taxes are determined by local customs and are the recipient's responsibility — these vary by country and order value. For questions about your country's customs policy, contact your local customs office.
What is a blind box and how do secret or chase figures work?
A blind box is a sealed package where the exact figure inside is unknown until you open it — that's the surprise. Most series include a "secret" or "chase" figure that appears at a lower probability (typically 1 in 72 to 1 in 144 boxes), printed on the package. DidaPop cannot guarantee which specific figure you'll get, and we cannot guarantee a secret figure. The probability is set by the manufacturer.
How much is shipping at DidaPop?
Free shipping on orders over $30 USD to the US (contiguous 48 states), UK, EU, Canada, Australia, Japan, South Korea, Singapore, Malaysia, Mexico, Brazil, and 30+ other regions. Standard shipping is $7 USD for those regions. For remote destinations (US territories, UAE, Saudi Arabia, South Africa, etc.), free shipping starts at $90 USD and standard shipping is $12 USD. Full details on our Shipping Policy page.
Can I cancel or return a DidaPop order?
You can cancel an order before it ships for a full refund — contact us immediately at support@didapop.com. Once shipped, orders cannot be cancelled. Due to the surprise nature of blind boxes, we do not accept refunds or exchanges on opened blind boxes. Sealed, unopened items can be returned within 14 days of receipt. Full details on our Refund Policy page.
What's the difference between DidaPop and the POP MART official store?
DidaPop is an independent international retailer that carries POP MART alongside 100+ other designer toy brands — including Baby Three, Liila, Nommi, MR.BONE, MIFFY, and MONCHHCHI — in one place. POP MART's official store only carries POP MART IPs. DidaPop also offers daily TikTok live unboxings, multi-brand bundle deals, and ships to many countries where POP MART has limited direct shipping.
How do I track my DidaPop order?
After your order ships, you'll receive a confirmation email with a tracking number. Tracking information typically updates on the carrier's website within 48–72 hours of shipment. You can track your order anytime at our Order Tracking page.
Does DidaPop have a TikTok live stream?
Yes — DidaPop hosts daily live streams on TikTok at @didapopblindbox. Our hosts unbox blind boxes in real time, show 360° figure detail, and offer exclusive live-only deals. You can chat with the hosts, request specific items, and watch your order packed on camera.
How do I contact DidaPop customer service?
The fastest way to reach us is WhatsApp at +852 5334 6229. You can also email support@didapop.com, message us on Instagram, or use the contact form on our Contact page. Our team responds seven days a week.