Refund policy
Returns & Refunds
About blind boxes
A "blind box" means the specific figure inside is randomly assigned, and neither you nor we know which one it is before the box is opened.
- We cannot guarantee which figure you will receive.
- We cannot guarantee that any purchase will contain the secret edition (please refer to the probability printed on the product packaging).
- The number of figures in each series varies.
Because the outcome is random by design, we cannot accept returns or exchanges on the basis of which character you received, or because a secret or chase edition was not obtained. Please make sure you understand this before ordering. This is the only situation in which returns are not available — all other cases below are covered.
Order cancellation
You may cancel your order at any time before it has been shipped, and you will receive a full refund. Once an order has been dispatched it can no longer be cancelled, but it may still be eligible for return under the conditions below.
When you can return an item — within 14 days of delivery
You may request a return within 14 days of delivery if any of the following applies:
- The item arrived damaged or defective
- You received the wrong item or the wrong series
- Items are missing from your package
- You changed your mind and the item is still sealed, unopened and in its original packaging
To be eligible, the item must be unused and in the same condition in which you received it, in its original packaging, with a receipt or proof of purchase. Please do not send items back to the manufacturer.
How to request a return
- Email support@didapop.com within 14 days of delivery with your order number and, where relevant, photos of the item and its packaging.
- We will reply within 1–2 business days with a return authorisation.
- Ship the item back within 7 days of receiving that authorisation.
Return shipping costs
- Damaged, defective, wrong or missing items — we pay the return shipping.
- Change of mind on a sealed, unopened item — the customer pays the return shipping.
No restocking fee is charged in any case.
Return address
DidaPop Returns
Shenzhen Dida Technology Media Co., Ltd.
Room E206, 2/F, Yangji Commercial Plaza, east side of Xinzhou Road and north side of Furong Road,
Xingang Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong 518000, China
Tel: +86 17370882593
Please contact support@didapop.com for a return authorisation before shipping anything back, so that we can track your parcel correctly.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and to tell you whether the refund has been approved. Approved refunds are issued to your original payment method within 5 business days of inspection. Depending on your bank or card issuer, it may take a further 5–10 business days for the refund to appear on your statement.
Late or missing refunds
If you have not received your refund yet, please check your bank account again, then contact your credit card company and your bank, as there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at support@didapop.com.
Contact us
DidaPop — Shenzhen Dida Technology Media Co., Ltd.
Customer service: support@didapop.com — we reply within 1–2 business days.