Shipping policy
Shipping & Delivery Policy
At DIDAPOP, we are collectors ourselves and deeply love our products! Every member of our team enjoys our collectibles, so your order matters a lot to us. We work hard to ensure your items arrive safely and on schedule. Please review our shipping policy to understand how and when your order will be dispatched.
Free Shipping Eligibility
Free Shipping On Orders Over $30 (USD) In Eligible Areas. This offer applies to eligible standard destinations. Shipping availability, charges and any exceptions depend on your delivery address; check the rate shown at checkout.
| Destination | Order Total | Shipping Cost |
|---|---|---|
| Eligible areas | Orders < $30 | $8 |
| Eligible areas | Orders ≥ $30 | Free Standard Shipping |
Track Your Shipment
Once your parcel leaves our warehouse, you will receive a shipment confirmation email with your tracking number. Your order may be split into multiple packages. Enter your tracking number here to monitor your shipment status: Tracking URL: https://www.17track.net/en
Note: There may be no tracking data displayed right after you receive the tracking ID. This is normal. Logistics information will update once the package reaches the export center.
Delivery Timeline & Shipping Fees
We ship to supported destinations. Please note we cannot ship to areas with military bases.
Most standard destinations: 7–18 business days from placing your order to receiving it, including processing and shipping. Processing time is included in this estimate; do not add it again.
Remote areas: 12–25 days. Check destination availability and applicable shipping charges at checkout.
These estimates do not apply to pre-sale or pre-order items. Please refer to the release or dispatch information on the product listing.
Customs inspections in some countries may cause delays in package clearance, which is out of our control. Postal strikes and other unexpected events may also impact delivery. For international shipments, in rare cases, orders may face an additional 1–2 weeks of transit delay.
If you encounter any shipping-related issues, please contact us by email. We will follow up with the logistics provider promptly. Thank you for your understanding and support.
Delivery Address Terms
Wrong Address
If you find your shipping address is incorrect, please email us immediately at support@didapop.com with your order number. We process orders quickly, so please notify us at once if there is an address error.
If your package is returned due to incomplete or incorrect address information (such as missing apartment or building numbers), relevant fees will be charged based on your selection if you want us to resend it to the corrected address.
Unable to Reach the Recipient
DIDAPOP will not be liable for delivery delays or returned parcels if the courier fails to deliver because they cannot contact you. Please keep your phone number and email address up to date, and keep an eye on your logistics tracking updates.
Multiple Shipping Addresses
We do not support sending one single order to several different addresses for now. If you need delivery to multiple locations, please submit separate orders.
Order Tracking
After your order ships out from our warehouse, we will send you a confirmation email containing the tracking number and link for you to check your package status.
Out-of-Stock Products
If any item in your order is out of stock, our customer service team will get in touch with you and offer solutions.
Duties & Taxes
Once your order arrives in the destination country, any applicable import duties and taxes must be paid by the recipient. These fees are determined by local customs policies, which vary by country, and we have no control over them. For questions about customs charges, we recommend contacting your local customs office.
U.S. Tariff Policy
Since April 2025, Didapop has adjusted its shipping strategy by absorbing increased logistics costs to shield U.S. customers from unexpected import tariffs or duties. As a result, all current orders ship at pre-policy prices without additional import tax charges.
Please note: if there are any future changes regarding tariffs, customs, or shipping processes, we will notify customers in advance.
Currently, all U.S. orders are being delivered normally, with no duties required from recipients.
Need Assistance?
If your tracking information is delayed, we suggest checking your estimated delivery window first. For any prolonged delays, please reach out to us directly—our customer service team is here to help and will respond as quickly as possible.
Email us at: support@didapop.com