Shipping policy
Shipping & Delivery
Estimated Delivery Time = Processing Time (2–5 business days) + Shipping Time (10–18 business days)
Our delivery estimates depend on multiple factors, such as the destination and the time required to prepare and pack your items for shipment.
Shipping Refund Policy – Combine Orders to Qualify for Free Shipping
If you place multiple orders on the same day and they have not yet been shipped, you may contact our customer service team to request a combined shipment. If the total amount of the combined orders meets the free shipping threshold, we will refund the shipping fees for the eligible orders.
Please note: The request must be made before your package is shipped. Orders that have already been dispatched are not eligible for this policy.
Shipping Fees
1. United States (48 contiguous states only), France, Germany, Italy, United Kingdom, Canada, Australia, Denmark, Singapore, Sweden, Norway, Finland, Vietnam, Malaysia, Philippines, Thailand, Spain, Poland, Ireland, Belgium, Netherlands, Austria, Japan, Hungary, Portugal, Czech, Lithuania,Slovakia, Bulgaria, South Korea, New Zealand, Israel, Greece, Estonia, Latvia, Romania, Mexico, Brazil
– Free shipping for orders over $30 USD
Estimated delivery: 10–18 business days
– Standard Shipping: $7 USD
Estimated delivery: 10–18 business days
2. United States (Hawaii, Alaska, Puerto Rico, Guam), Türkiye, Croatia, Switzerland, Luxembourg, Slovenia, Cyprus, Iceland, United Arab Emirates, Saudi Arabia, Malta, Colombia, Kuwait, Qatar, South Africa
– Free shipping for orders over $90 USD
Estimated delivery: 12–25 business days
– Standard Shipping: $12 USD
Estimated delivery: 12–25 business days
Order Tracking
After your order ships, you’ll receive a confirmation email that includes your tracking number. Please allow 48–72 hours for the tracking information to update on the carrier’s website.
Track your order anytime at:
Track Order
Duties & Taxes
Once your order arrives in the destination country, any applicable import duties and taxes must be paid by the recipient. These fees are determined by local customs policies, which vary by country, and we have no control over them. For questions about customs charges, we recommend contacting your local customs office.
U.S. Tariff Policy
Since late April, Didapop has adjusted its shipping strategy by absorbing increased logistics costs to shield U.S. customers from unexpected import tariffs or duties. As a result, all current orders ship at pre-policy prices without additional import tax charges.
Please note: if there are any future changes regarding tariffs, customs, or shipping processes, we will notify customers in advance.
Currently, all U.S. orders are being delivered normally, with no duties required from recipients.
Need Assistance?
If your tracking information is delayed, we suggest checking your estimated delivery window first. For any prolonged delays, please reach out to us directly—our customer service team is here to help and will respond as quickly as possible.
Email us at: support@didapop.com